Professional Summary:

Technical Communicator with experience in technical writing, compliance documentation, instructional design, and investigative communication. Background includes criminal justice, cybersecurity, digital forensics, and process improvement with experience supporting government, oil and gas, agriculture, nonprofit, and other regulated industries. Skilled in developing standard operating procedures (SOPs), policy manuals, technical documentation, training materials, investigative reports, and compliance resources. Strong research, analytical, and organizational skills with a proven ability to translate complex technical, legal, and operational information into clear, accurate, and practical documentation.

WORK EXPERIENCE:

TECHNICAL COMMUNICATOR & FREELANCE DOCUMENTATION CONSULTANT

Winnie, TX | Remote | 2024–Present

Developed more than 25 standard operating procedures (SOPs), compliance manuals, technical guides, and investigative documentation for clients in government, oil and gas, cybersecurity, and nonprofit sectors.
Analyzed workflows, organized technical information, and created documentation that improved operational consistency, regulatory compliance, and reporting accuracy.
Designed onboarding programs, microlearning modules, and training materials using the ADDIE instructional design model to support employee readiness and knowledge retention.
Created technical and legal documentation, including Texas Justice Court training materials, emergency services policies, and civil procedure resources.
Improved organizational efficiency by digitizing workflows, standardizing documentation systems, and developing process documentation for nonprofit and agricultural operations.
Applied cybersecurity and digital forensics knowledge to develop investigative documentation, evidence handling resources, and cybersecurity awareness materials.

OPERATIONS COORDINATOR | LOCAL FARMS

Anahuac, TX | 2021–Present (Ad Hoc/Seasonal)

Maintained compliance records, safety documentation, chemical application logs, and equipment records, improving reporting accuracy by 40%.
Developed operational reports, livestock health tracking systems, and seasonal planning documentation that supported day-to-day decision-making.
Organized agricultural records and documentation to support regulatory compliance, operational planning, and workplace safety.

OWNER & OPERATOR | HINSON BARBERSHOP

Beaumont, TX | 2018–2021

Managed daily business operations, scheduling, bookkeeping, customer service, and regulatory compliance for a licensed small business.
Developed standard operating procedures (SOPs), sanitation protocols, and documentation that supported compliance with Texas licensing requirements.
Created employee training materials, onboarding resources, and cybersecurity awareness guides, including phishing prevention and privacy best practices.
Standardized business procedures through operational playbooks and policy documentation, improving consistency and streamlining onboarding.

EDUCATION:

LAMAR UNIVERSITY

Bachelor of Science - University Studies

Concentration: Criminal Justice and Communications

(Jan 2022 - Aug 2025)

Summa Cum Laude | Top 1% of Class | GPA: 3.97

CERTIFICATION:

OSHA General Certification (In Progress)
Cybersecurity: 5 CEUS
CPR / AED / FIRST AID CERTIFIED

PROFESSIONAL TRAINING:

Certified in Cybersecurity (CC) – (ISC)²
Instructional Design Pro
Google Technical Writing Certificate

CORE COMPETENCIES:

Technical Communication

Technical writing
Standard operating procedures (SOPs)
Policy and procedure documentation
Compliance documentation
Technical editing
Investigative reporting
Process documentation
Knowledge management

Compliance & Investigations

Research and information gathering
Workflow analysis
Data collection
Process improvement
Records analysis
Pattern recognition
Report writing

Compliance & Investigations

Research and information gathering
Workflow analysis
Data collection
Process improvement
Records analysis
Pattern recognition

Instructional Design

ADDIE methodology
Adult learning principles
Storyboarding
Training development
Microlearning

Software & Tools

Microsoft Office
Google Workspace
MadCap Flare
Markdown
Canva
Articulate
FTK Imager
Autopsy
Wireshark
Sleuth Kit
Westlaw (Academic)
LexisNexis
PACER
TLOxp
Maltego
Shodan

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